Return & Refund Policy

Return & Refund Policy


Order Acknowledgement


By placing an order with Milly’s Fashion, you acknowledge that you have read, understood, and accepted the terms outlined in this Return & Refund Policy.


By completing your purchase, you confirm that:


  • You agree to the return and refund conditions described below.
  • You understand the required procedures for requesting a return.
  • In the event of a payment dispute or chargeback, this policy, together with order documentation, tracking records, and customer correspondence, may be used as supporting evidence.




Returns


Customer satisfaction is important to us. If you are not completely happy with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions listed below.


Eligibility Requirements


To qualify for a return, products must meet all of the following requirements:


  • Items must remain unused and unworn.
  • Products must not be washed, altered, or modified.
  • Items must be returned in their original packaging whenever possible.
  • Products must be in the same condition in which they were delivered.
  • Inspection beyond what is reasonably necessary to evaluate the product may affect eligibility.


Milly’s Fashion reserves the right to refuse any return that shows signs of wear, misuse, damage, or improper handling.




Return Shipping


Please note the following:


  • Customers are responsible for all return shipping expenses.
  • We recommend using a trackable shipping service.
  • Proof of shipment should be retained until the return has been successfully processed.
  • Milly’s Fashion is not responsible for returns lost in transit.


Once the returned item is received and inspected, processing typically takes up to 7 business days.




How to Submit a Return Request


To begin the return process, please contact us within 30 days of delivery.


📧 info@millyfashion.com


Please include:


  • Order number
  • Reason for the return
  • Full name
  • Shipping address
  • Photos of the product if it is damaged, defective, or incorrect


After reviewing your request, our support team will provide return instructions if the return is approved.


Important


  • Do not send products back without prior authorization.
  • Returns shipped without approval may be rejected or returned to the sender.
  • Return instructions must be followed exactly to avoid delays.




Damaged, Faulty, or Incorrect Items


If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.


📧 info@millyfashion.com


To help us resolve the issue quickly, please provide:


  • Your order number
  • A detailed explanation of the problem
  • Clear photos or video evidence showing the issue


Following verification, Milly’s Fashion may offer:


  • A replacement item
  • A refund
  • An alternative resolution where appropriate


In some situations, returning the product may not be necessary.


Replacement orders are generally processed within 7–14 business days, depending on stock availability.




Lost Shipments


If your package appears to be lost during transit, please contact our customer support team as soon as possible.


Include:


  • Order number
  • Tracking number
  • Relevant shipping details


We will work directly with the shipping carrier to investigate the matter.


If the shipment is officially confirmed as lost, we may provide either:


  • A replacement order, or
  • A full refund




Refused, Unclaimed, or Undeliverable Packages


Orders that are returned to us due to any of the following circumstances:


  • Refusal upon delivery
  • Failure to collect the package
  • Incorrect or incomplete shipping information provided by the customer


may be subject to a handling and return shipping fee.


In such cases, a fee of $35 CAD may be deducted from any eligible refund to cover associated costs.




Order Cancellation & Withdrawal Rights


Customers may exercise their legal right of withdrawal within the period required by applicable consumer protection legislation.


Please note:


  • Orders that have not yet been processed for shipment may be eligible for cancellation.
  • Once an order has been dispatched, cancellation is no longer possible.
  • Shipped orders must follow the standard return procedure.


To request an order cancellation, contact:


📧 info@millyfashion.com


Any applicable return shipping costs remain the responsibility of the customer.




Payment Disputes & Chargebacks


If you encounter an issue with your order, we strongly encourage you to contact Milly’s Fashion before initiating a payment dispute.


Our support team is committed to resolving customer concerns promptly and fairly.


If a chargeback is filed, we may submit supporting documentation, including:


  • Order confirmation records
  • Tracking and delivery information
  • Customer communication history
  • Proof of fulfillment


Submitting a chargeback without first contacting our support team may result in delays while the matter is investigated.




Additional Return Information


Please keep the following in mind:


  • All approved returns must be sent to the designated return address provided by our support team.
  • Return shipping expenses are not reimbursed unless required by law.
  • Delivery delays caused by carriers, customs authorities, or unforeseen circumstances are outside our control.
  • Products subject to hygiene considerations must be returned unused and in a sanitary condition.
  • Items that have been used, worn, contaminated, or otherwise rendered unsuitable for resale will not be accepted.




Contact Us


If you have any questions regarding returns, refunds, exchanges, or this policy, our customer service team is here to help.


Milly’s Fashion

📧 info@millyfashion.com